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Privacy and respect for the client is our highest priority. We will never use your name (or any of your client's details) without permission
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We will only use your email address to respond to this submission
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Providing this reference can help you identify the case if we contact you about this submission. We will not publicise the reference or any other details without permission.
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How many children in the client's household? We still want to hear about your case if there are no children in the household.
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Tell us about particular characteristics or vulnerabilities which may be relevant e.g.
Care leaver
Carer
Disability
Domestic abuse
Drug or alcohol dependent
EEA national
Ex-offender
Homeless
Illness
Lone parent
Older person
Refugee
Student
Unemployed
Young person
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Tell us how your client has been affected by changes to the social security system.
Which benefit, process or rule does your case concern?
What happened?
What is the effect on your client?
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Tell us what steps have been taken to resolve the situation, and whether they have worked, for example:
Mandatory reconsideration or appeal
Raised with local MP
Escalated with DWP staff
Complaint to DWP, HMRC or LA
Judicial review pre-action letter
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Explain the impact on any children in the household
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Tell us about knock-on effects on e.g. childcare, debt, education, health, housing, work, your organisation
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Your client's account of their experience can help immensely to raise awareness and address flaws in the benefits system. Only tick "yes" if your client has expressly agreed to share their contact details with us.
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Privacy and respect for the client is our highest priority. We will never use their name (or any of their details) without permission
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We will only use your client's phone number to respond to this submission
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We will only use your client's email address to respond to this submission
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Tell us if your client prefers:
- email/text/WhatsApp/phone call/video call
- message before a call
- preferred times of day
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