Victims forced to wait more than 30 minutes to report a bank scam

If you need to speak to your bank about fraud, every second wasted on the phone is agony, yet our new investigation found that the worst bank typically takes more than 30 minutes to answer the phone.

Banks should make it easy for customers to report fraud at any time and on any day. Find out how your bank fared in our call-waiting test.

Fraud victims left on hold

There’s now a much easier way to make us aware of scams directly with our scam sharer tool. Tell us your experiences of phishing emails, fake texts, cold calls and other types of fraud.

Stay safe,

Which? Scam Alert team

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